Frequently Asked Questions (FAQ)
Welcome to Tshirt Store! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us.
Product Questions
What types of products do you offer?
We offer a wide range of stylish and comfortable apparel, including Hoodies & Sweatshirts, Pants, Shirts, Shorts, T-Shirts, and Tank Tops.
Are your products available in different sizes?
Yes, our products are available in a variety of sizes to ensure a perfect fit for everyone.
Do you offer international shipping?
Yes, we ship globally, with the exception of some remote areas and parts of Asia.
Order and Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
How long does it take to process my order?
Orders are typically processed within 1-2 business days.
Can I change or cancel my order after it’s been placed?
Once an order is placed, it is quickly processed for shipping. Therefore, changes or cancellations may not be possible. Please contact us immediately if you need assistance.
Shipping and Delivery Questions
What are your shipping options?
We offer two main shipping methods:
- Standard Shipping: Delivered via DHL or FedEx, typically taking 10-15 business days after dispatch. Shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, typically taking 15-25 business days after dispatch.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
What should I do if my order hasn’t arrived within the estimated delivery time?
Please check your tracking number for updates. If there are any issues, contact our customer service team at [email protected].
Returns and Exchanges
What is your return policy?
We offer a hassle-free return policy. You can return your items within 15 days of receiving them, provided they are in their original condition and packaging.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details.
Will I receive a refund for the shipping cost?
Shipping costs are non-refundable. However, if the return is due to a defect or error on our part, we will cover the return shipping costs.
Account and Contact Information
How do I create an account?
You can create an account during the checkout process by providing your email address and creating a password.
How can I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
How can I contact customer service?
You can reach our customer service team at [email protected] or visit our website at www.shortstshirts.com for more information.
Thank you for choosing Tshirt Store. We are committed to providing you with the best shopping experience possible!