Returns & Exchanges

At Tshirt Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Based on our website menu and product offerings, the following items are not eligible for return or exchange:

  • Tank Tops: Due to hygiene reasons, we cannot accept returns or exchanges on tank tops.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Ship Your Item: Package your item securely and include the RMA number on the outside of the package. Ship the item to the following address:

    Tshirt Store
    4145 Blue Spruce Lane
    Brooklyn, US 21225

  4. Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5-7 business days.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item to you once the returned item has been received and inspected. Shipping costs for exchanges will be covered by Tshirt Store.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear Tshirt Store Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

  • Item(s) to Return/Exchange: [List the item(s) and quantity]
  • Reason for Return/Exchange: [Provide a brief explanation]
  • Preferred Resolution: [Refund or Exchange]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at [email protected] or visit our website at www.shortstshirts.com.

Thank you for shopping with Tshirt Store!